Frequently Asked Questions
The following should address any questions that you may have about TypeFrag’s services before signing up. We urge you to read through all of the questions before contacting us with any questions. However, if your question is not addressed below, please do contact us and we’ll be happy to help you.
- How long does it take for my Ventrilo Server to be set up?
- Where are your Ventrilo Servers located?
- Do you have a Ventrilo Server I could test?
- Do you have a demo of your Ventrilo Server Control Panel?
- Do you offer support for my Ventrilo Server?
- Are Ventrilo Servers public or private?
- What voice codecs does TypeFrag support?
- Do you charge more to use the highest quality voice codec?
- What kind of uptime can I expect from TypeFrag?
- I have further presales questions.
Not really specific to questions about our services, the following will provide you with answers to more general questions about Ventrilo and TypeFrag. You may have questions beyond the scope of these, so please direct those to us directly if not found here.
- I'm a first-time user; can you explain Ventrilo to me?
- Where can I find my Ventrilo Server's status?
- I have been banned from my own server. What should I do?
- Do you offer a Ventrilo Server Reseller program?
- Do you offer telephone support?
- What if I don't like my ping to my Ventrilo Server?
- Does TypeFrag sponsor with Ventrilo Servers?
Any questions about our billing process are answered below. We encourage you to read over the following before submitting a support ticket. If, however, you are unable to find the answer to your question below, please don’t hesitate to contact us detailing your problem.
- What payment methods are available?
- How do I know when I owe my next payment?
- Payment failed and my server was taken down.
- How do I give ownership of my account to someone else?
- I was charged more than once for the same billing period.
- How do I change my billing information?
- How do I change my billing cycle?
- I cancelled early. Can I receive a partial refund?
- Who do I contact for billing related questions?
If you are a current customer of TypeFrag and have questions about your Control Panel, please read below for answers to our most commonly asked questions. Any additional questions about our Control Panel that are not found below, please direct them to us through a support ticket in your Control Panel.
- I lost my Control Panel username and password. What should I do?
- How do I set up an Administrator password on my Ventrilo Server?
- How do I cancel my Ventrilo Server?
- How do I renew my Ventrilo Server?
- How do I upgrade (increase users for) my Ventrilo Server?
- How do I downgrade (decrease users for) my Ventrilo Server?
- What is the Templated Server Status?
- I cannot edit my Ventrilo Server's Configuration page.
- My Ventrilo Server is down. How do I get it back up?
- How do I move my Ventrilo Server to a different location?
- How do I add an Administrator password to my Ventrilo Server?
- How do I password protect my Ventrilo Server?
- How do I make my Ventrilo Server compatible for Mac users?
- How do I create channels?
- What is the IP of my Ventrilo Server?
- I am getting a DNS error when trying to connect.
- My server is lagging. How do I fix this?
- How do I change the voice quality of my Ventrilo Server?
- How do I retrieve logs of activity on my Ventrilo Server?
- My server was hacked. How do I retrieve access?
- I have been locked out of my Control Panel for failed attempts.
In today's Internet industry the majority of companies are up one day and down the next. They neither have the experience nor the resources to stay in business. Often they simply lose interest in their job and stop giving optimal service to their customers. With that in mind, TypeFrag is determined to make it its goal to deliver our customers a reliable and professional solution in voice communication with a specific focus on Ventrilo hosting.