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Billing FAQ

Billing Questions

How do I cancel my server’s subscription?

You can cancel your server’s subscription at any time by logging into your online Control Panel, followed by clicking the Manage Servers link found on the left navigation bar. You should then see your server’s information with the Cancel button located below the Manage Billing menu. After clicking the Cancel button, this page will refresh and post the date on which the server will be shut down.

How do I renew my server’s subscription?

You can renew your server’s subscription at any time by logging into your online Control Panel, followed by clicking the Manage Servers link found on the left navigation bar. You should then see your server’s information with the Renew button located below the Manage Billing menu. Clicking the Renew button will then direct you to the Order page where you will be required to re-enter your payment information. After filling out the necessary information and checking the agreement boxes, click the Order button at the bottom of the page to complete the renewal. The server will come back online as soon as the payment has successfully completed. You will be charged on the date you renew your server and your next payment date will be posted on the Manage Servers page. Renewing your server during your currently active billing cycle will simply result in a prorated charge and you will not lose any credit or time remaining on your server.

How do I upgrade or increase my server's slots?

You can upgrade, or increase the maximum number of simultaneous connections supported by your server, at any time. You can upgrade your server by logging into your online Control Panel, followed by clicking the Manage Servers link found on the left navigation bar. You should then see your server’s information with the “Adjust Server Slot Size” button located below the Manage Billing menu. After clicking the Adjust button, you will be redirected to the order page where you can select the desired billing cycle and server slot size. After filling out the necessary payment information and checking the agreement boxes, click the Order button at the bottom of the page to complete the Upgrade. Your server upgrade will take effect as soon as the payment has successfully completed. Your billing date will be adjusted to the date that you upgrade your server through and the cost of the upgrade will be equal to the new package price less the pro-rated time remaining on your previous subscription. Upgrading your server during your currently active billing cycle will simply result in a prorated charge and you will not lose any credit or time remaining on your server. Once the Upgrade has been completed successfully, a simple restart of your server will occur with your server’s Upgrade being effective immediately.

How do I downgrade or decrease my server's slots?

You can downgrade, or decrease the maximum number of simultaneous connections supported by your server, at any time. You can downgrade your server by logging into your online Control Panel, followed by clicking the Manage Servers link found on the left navigation bar. You should then see your server’s information with the “Adjust Server Slot Size” button located below the Manage Billing menu. After clicking the Adjust button, you will be redirected to the order page where you can select the desired billing cycle and server slot size. After filling out the necessary payment information and checking the agreement boxes, click the Order button at the bottom of the page to complete the Downgrade. Your server downgrade will take effect as soon as the payment has successfully completed. Your billing date will be adjusted to the date that you downgrade your server through and the cost of the downgrade will be equal to the new package price less the pro-rated time remaining on your previous subscription. Downgrading your server during your currently active billing cycle will simply result in a prorated charge and you will not lose any credit or time remaining on your server. Once the Downgrade has been completed successfully, a simple restart of your server will occur with your server’s Downgrade being effective immediately.

Will I lose any information about my server when I upgrade?

All of your server’s information will remain exactly the same during the Upgrade process. This includes your Hostname, Port Number and all other settings and configurations.

Will I lose any information about my server when I downgrade?

All of your server’s information will remain exactly the same during the Downgrade process. This includes your Hostname, Port Number and all other settings and configurations.

How do I update my billing information?

You can change the billing information that is linked to your server by logging into your online Control Panel, followed by clicking the Manage Servers link found on the left navigation bar. You should then see your server’s information with the “Change Payment Method” button located below the Manage Billing menu. After clicking the ‘Change’ button, you will be redirected to the Order page where you can provide your new payment method or billing information. You can also contact us by phone at 1-800-827-9520 from 8 AM to 4 AM Eastern Standard Time to update your payment information over the phone.

How do I change my payment method?

You can change the billing information that is linked to your server by logging into your online Control Panel, followed by clicking the Manage Servers link found on the left navigation bar. You should then see your server’s information with the “Change Payment Method” button located below the Manage Billing menu. After clicking the ‘Change’ button, you will be redirected to the Order page where you can provide your new payment method or billing information. You can also contact us by phone at 1-800-827-9520 from 8 AM to 4 AM Eastern Standard Time to update your payment information over the phone.

Can I stop automatic payments from going through for my server?

During the Order process, you can opt out of the recurring subscription payments by simply deselecting the ‘Automatically charge me at the end of each billing cycle’ option. This will create an Invoice method of payment which will require you to manually renew your server via an Invoice at the end of each billing cycle. A new Invoice will be emailed to you at the end of each billing cycle. If you are currently on a recurring payment subscription, you can simply click the ‘Cancel’ option located on the Manage Servers page of your online Control Panel. After clicking the Cancel button, this page will refresh and post the date on which the server will be shut down.

Does TypeFrag accept gift cards or pre-paid credit cards?

We do accept gift cards and prepaid Credit Cards, such as Vanilla MasterCard for example. You will need to register your billing information to the prepaid or Gift Card by visiting the website listed on the back of your card, or by calling the number listed on the back of your card. The card may be declined by our processor if you do not register your billing information to the card due to the card not passing AVS (Address Verification System).

Does TypeFrag support or offer a group payment method?

We do offer Group Pay here at TypeFrag. You can enable Group Pay at any time through your online Control Panel by clicking “Enable Group Pay” on the Manage Servers page. Once you have enabled Group Pay, you will be given a Deposit Link which you can provide to your users. The Deposit Link will allow your users to deposit funds into your Group Pay Account, which can later be used to Upgrade, Downgrade or Renew your server.

How do I request a refund?

Should you decide to Cancel your server and request a Refund, you can receive a full refund within the first 30 days of purchasing your server per our 30 day satisfaction guarantee. We understand that there may come a time during your billing cycle that you no longer require our services and therefore would like to have your server shut down. We can issue you a prorated refund for the amount of your server’s remaining credit at the time that you contact us to have your server shut down. We are only able to process prorated refunds on PayPal Transactions that do not exceed 60 days from the initial transaction date.

How do I update my contact information?

You can update your contact information at any time by logging into your online Control Panel, followed by clicking the Account Information link on the lower left-hand side of the navigation bar. The Account Information page contains your Billing Address, Contact Preferences and your Username and Password to the online Control Panel. You can update any of this information at any time by editing the fields provided, followed by clicking Save.

How do I transfer ownership of my server?

You can Transfer Ownership of your server to another person by logging into your online Control Panel, followed by clicking the Manage Servers link on the left-hand side of the navigation bar. You should then see your server’s information with the “Transfer Voice Server” button located below the Manage Billing menu. Clicking the Transfer button will redirect you to the Transfer Ownership form. The form displayed on the Transfer page will provide you with a link that you will need to provide to the person taking over ownership of your server. Once the new owner of the server takes over payment for your server, they are considered to be the new owner of the server. You will no longer have any administration access to the server, or to the online Control Panel by default. Transferring your server to another individual is a great way to keep your server Active, with all of its settings and configurations remaining exactly the same, should you no longer wish to pay for your server..

Does TypeFrag support the Google Wallet payment method?

We do accept Google Wallet as a method of payment for our services. The Google Wallet method of payment will be located directly below the Credit Card and PayPal.com payment options when you Order, or Renew, your server.

Contact Support

Live support is available 8 AM to 4 AM ET. Call our customer support team toll-free at:

1-800-827-9520

If you are unable to reach us by phone, please try contacting us through our website.

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