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Control Panel FAQ

Control Panel Questions

I lost my control panel username and password. What should I do?

If you have forgotten your username or password to the online Control Panel, please check your email for the original ‘Server Setup’ email that was sent to you when you purchased your server. This Server Setup email will contain both your username and password for the online Control Panel. If you are unable to find your username, or if you are getting an error message stating that your username is not recognized by our system, please be sure to Contact Us for further assistance. When contacting support, please be sure to include your server’s Hostname and Port Number to help us locate your account. You may be asked to verify the last 4 digits of the Credit Card that is linked to the account, or verify the PayPal Email Address that is linked to the account in question for security purposes.

I have been locked out of the control panel. What should I do?

Usually accounts are only locked if there are issues with your account’s billing or if too many failed attempts have been made to log in to your Control Panel. If you continue to receive this message, please be sure to Contact Us for further assistance.

How do I set up an administrator password on my server?

You can setup your server’s administrator password by logging into your online Control Panel and going to the Edit Configuration page. From there, simply go to the General Settings section and update your server’s administrator password. Then, simply click the "Save" button directly below to save your new administrator password.

How do I display the status of my server on my website?

We offer a Status Tool on our website which will allow you to create a status widget on your website for your server. To take advantage of this tool, first click on the "Status Tool" link under the Services option at the bottom of our site. From there, you will need to enter your server’s Hostname, Port Number, and the website’s address where this tool will be displayed. Then, simply press the Generate button below. This will result in a block of code that you can then insert in to your site’s HTML. You should then be able to see the status of your server including any channels and users that are currently on your server.

How do I move my server to a different location?

You can move your voice server to a different Hosting Location at any time using the Edit Configuration page of your online Control Panel. Once you are on the Edit Configuration page, simply select a new location from the "Server Location" drop-down box. Once that new location has been selected, press the "Save" button directly below to commit the change and move the server to its new location. The only thing that changes when a server is moved is the Hostname of the server. If you are using a Custom Hostname, your Hostname will not change. All other settings and configurations, including your Port Number, will remain exactly the same.

My server is down. How do I start it?

If your voice server is currently down, you can start your server back up at any time by using the Edit Configuration page of your online Control Panel. From there, simply click on the "Start" button at the top right-hand side of the page. If your server fails to start, there could be several things stopping it from coming online such as billing issues, configuration issues, or a service outage. If for any reason you are still unable to start your server from your Control Panel, please be sure to Contact Us so we can investigate why your server is not coming back online. We can typically resolve these types of issues in just a few minutes!

My server is lagging. How do I fix it?

Lag over a voice server is normally caused by the connection to the server, not the server itself. You can first try restarting your server by using the Edit Configuration page of your online Control Panel. Simply click on the "Restart" button to initiate a full server restart. If the lag persists, please try running a PathPing to your server and submit the results in to our staff for review. The information contained within the PathPing will give us a detailed look at your connection’s route to the server and allow us to identify any packet loss that may be present. If you are unfamiliar with running a PathPing, we offer a tutorial on our site titled “How do I report lag or packet loss?” This tutorial will walk you through the process of running a PathPing and submitting the results in to our staff for further investigation.

My server was hacked. How do I reset it?

If your server has been compromised, or “hacked”, you can always reset your server’s configurations to their default settings through the online Control Panel. To do this, you can simply log in to the online Control Panel and click the “Manage Backups” link on the left-hand side of the page. Next, you can simply click the ‘Restore Defaults’ link. The restoration will return your server’s configurations to their default settings, which is essentially resetting your server back to its original state from the date of purchase. If you have any saved Backups on the Manage Backups page, you can also restore any one of those as well.

How do I change my server's codec?

You can change your server’s codec by using the Edit Configuration page of your online Control Panel. From there, you can select which codec you would like to use from the Voice Quality section of the page. Once you have selected your codec, you can go ahead and click the ‘Save’ button directly below to apply the change. This will quickly restart your server and apply the new codec to your server.

How can I change my server's name?

You can change the name that appears at the top of your server by using the Edit Configuration page of your online Control Panel. You will find the Server Name setting at the very top of the page within the ‘General Settings’. Note: This name does not affect the way you will connect to your server. You will still need to use the hostname and port number given to you for your server. The only thing this name affects is what you see at the top of your server.

How do I change the MOTD from the control panel?

You can easily change your server’s MOTD by logging in to your online Control Panel, followed by clicking on the "Edit Message of the Day" link on the left side of the page. You can then type in your new Message of the Day and click the ‘Save’ button to apply the change to your server instantly. Note: With the release of Ventrilo v3.0, your server now has a MOTD and a Guest MOTD. Each of these can be set to different messages in case you want registered users to see something different from your server’s guests. If you would like to learn more about changing the Guest MOTD, please take a look at this article which will walk you through the process of changing your Guest MOTD.

How do I edit channels from the control panel?

You can edit all of your server’s channels directly through the online Control Panel by using the Edit Channels page. From there, click on the edit icon located next to the channel you would like to edit. You can change any features of your channel just like you can using your server’s client itself. Once you are done making changes to the channel, click on the ‘Save’ button to save your changes. Make sure that you click the ‘Yes (Restart)’ option directly after clicking Apply to ensure that your server is restarted with your saved change being effective immediately upon restarting.

How can I password protect my server?

You can set up a global password on your server by using the Edit Configuration page of your online Control Panel. You can simply toggle the Authentication to Global Password from the drop-down list and then type your Global Password in the field provided below. Once you are finished, simply click the ‘Save’ button to save your change and apply the password to your server.

How can I view a list of banned users on my server?

You can find the entire list of users that are banned from your server by using the Edit Bans page of your online Control Panel. By using the Edit Bans page, you can add bans, modify existing bans, or delete existing bans. If you are adding a new ban, please be sure to click the Save icon to save the new ban.

How do I add channels to my server using the online control panel?

You can add channels to your server directly through the online Control Panel by using the Edit Channels page. From there, click on the Add Channel option and provide the channel’s name in the field provided. Once you are finished, click the Save icon to save your new channel; followed by clicking ‘Apply’. Make sure that you click the ‘Yes (Restart)’ option directly after clicking Apply to ensure that your server is restarted with your saved change being effective immediately upon restarting.

How do I change my server's comment?

You can change the comment that appears at the top of your server by using the Edit Configuration page of your online Control Panel. You will find the Server Comment setting at the very top of the page within the ‘General Settings’.

How do I restart my server?

You can restart your server by using the Edit Configuration page of your online Control Panel. Once you have logged in, you can click on the ‘Restart’ button located at the top right-hand side of the page to restart your server. A typical server restart will only take approximately 10 seconds.

How do I view the server log in the control panel?

You can view your server’s activity log from the ‘Search Log’ page of your online Control Panel. Once you are on the Search Log page, you can adjust the Start Time, End Time and the search criteria that you would like to view results for. Once you are finished selecting the search criteria, click ‘Search’ to view the results directly below.

The server log contains basic information regarding usage of your server. With the server log, you can track who connects to your server, from what IP address, and at what time they connected and disconnected from your server. This information can be very useful when looking for the IP address of a user so you can ban them from your server. The Search Log will also help you catch the IP address of a user who is rapidly connecting and disconnecting from your server.

What are the spam settings used for?

Using your online Control Panel, you can setup filters on your server to ensure that your server is not spammed by other users. You can use any of these filters to automatically kick or ban a user if they exceed the number of times allowed to perform an action within a specified time period. There are a total of five different filters that can be setup on your server.

What codec do you recommend for my server?

For the highest voice quality, we recommend that you do not change your server’s codec. When you purchase a server through TypeFrag, your server is automatically pre-configured using the highest quality PC and Mac compatible Speex codec. However, please feel free to contact our staff if you have any questions regarding your server’s codec.

How do I contact support?

We are available 24 hours per day, 7 days a week, and 365 days a year to answer your questions through our website (Contact Us). We also offer Telephone and Live Chat support as well. You can contact our staff by telephone or Live Chat Monday through Sunday, 8 AM to 4 AM ET.

Contact Support

Live support is available 8 AM to 4 AM ET. Call our customer support team toll-free at:

1-800-827-9520

If you are unable to reach us by phone, please try contacting us through our website.

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