• Customer Support
  • Control Panel

Frequently Asked Questions

Mumble Questions

These frequently questions are not specific to our Mumble Hosting service. The following links will provide you with answers to more general questions about the Mumble client or Mumble server software.

How do I log into a Mumble server?

In order to log into the Mumble client, you must have the most recent version installed on your desktop. You can download the client version for your operating system here:

http://www.typefrag.com/services/mumble-download

When you first connect, you'll encounter three wizards that will help make your time with Mumble much easier. The first wizard is the audio wizard that will guide you through setting up your microphone and speakers. The second wizard guides you through setting up your certificates (see What is a certificate and why do I need one?). Once you have completed the audio and certificate set up you will see the "Mumble Server Connect" window pop up on your first Mumble start up. If it's not your first time running Mumble you can get the "Mumble Server Connect" dialog window by following these steps:

  1. Click the server drop down in the Mumble menu ribbon.

  2. Click the Connect item in the drop down menu.

Follow these steps from the "Mumble Server Connect" dialog window to connect to a desired server:

  1. Click Connect button in the lower right hand corner of the "Mumble Server Connect" window.

  2. Click "Add New…" to add the server to which you wish to connect. This will pop up the "Add Server" dialog box.

  3. Enter a friendly name in the "Label" field that will help you know what the server is such as "Typefrag Raid Mumble Server".

  4. Enter the ip address or hostname of your server in the "Address" field. An IP address will look like "11.123.123.12" whereas a hostname will look like "calcium.typefrag.com".

  5. Enter your server's port number in the "Port" field. Your port can be obtained from your Typefrag server control panel or from your server Administrator.

  6. Enter you're the username you wish to use in the "Username" field.

After adding the connection information for the server, it will be stored under your Favorite menu in the "Mumble Server Connect" window. The "Mumble Server Connect" window can be accessed by clicking the "Server" drop down from the menu ribbon. If at any time you need to edit the connection information for the server (i.e. the password changes, you want a new username), you can right-click the server on your Favorite menu and select "Edit".

How do I find my SuperUser password for Mumble?

In order to make changes to your Mumble server, you will need to log in as the 'SuperUser'. The SuperUser is the default user on the server with full administrative privileges. To log in as the SuperUser, you will need the SuperUser password that was provided when you setup your server. To find your SuperUser password follow these steps:

  1. Log into your Control Panel at https://www.typefrag.com/control-panel/

  2. Click the "Edit Configuration" link on the right side of the page in the "My Server" column. This will load your server settings page.

  3. Your "SuperUser" password is the first field listed in the "General Settings" section.

How do I log into Mumble as the SuperUser?

To log in as the SuperUser, you will need the SuperUser password that was provided when you setup your server (see How do I find my SuperUser password for Mumble?). Once you have your password, follow these steps from the Mumble main interface screen:

  1. Click the Server menu item in the menu ribbon.

  2. Click the Connect menu item. This will bring up a list of servers that you have connected to in the past. As well as your "Favorites"

  3. Right-click the server you want to log into as SuperUser and select Edit.

  4. Enter the username "SuperUser" in the Username field. A new field will appear for the SuperUser password directly below the username field.

  5. Enter the SuperUser password in the password field.

You can now connect to your server and make any necessary changes or modifications. If the message 'Connection Refused' is displayed, this means that you are using the wrong SuperUser password refer to the How do I find my SuperUser password for Mumble? FAQ entry.

How do i add administrators onto my Mumble server?

To log add administrators to your server, you will need to ensure that you are logged in as the SuperUser account (see How do I log into Mumble as the SuperUser?). Once connected to the server as the SuperUser follow these steps to add administrator users:

  1. Right-click the Root channel at the top and select edit. The will open the "Mumble Edit Root" window. The Root channel is where your server properties are stored and any channel below this channel will inherit the account policies unless explicitly excluded.

  2. Click on the Groups tab at the top of the "Mumble Edit Root" windows.

  3. Click the drop down arrow in the Group section.

  4. Select the 'Admin' group from the Group dropdown selector.

  5. Select the username or you can click in the selector and type the username you wish to add to the 'Admin' group in the dropdown box below the Members box.

  6. Click the Add button to the right of the Members drop down selector. Users added to the "Members" box when the "admin" group is select will have administrative rights on your Mumble server. You can edit the Group properties as a whole using the ACL menu on the right-hand side.

How do I create Channels on my Mumble server?

To create channels on your server, you will need to ensure that you are logged in as the SuperUser account (see How do I log into Mumble as the SuperUser?). Once connected to the server as the SuperUser follow these steps to create a channel:

  1. Right-click the Root channel at the top and select 'Add'.

  2. Type a name for your channel such as "Raiding".

  3. Optionally add a description of the channel in the Description box.

  4. The order your channels appear in the Mumble client is controlled by the number value displayed for each channel. This value enables you to change the way Mumble arranges the channels in the tree. For example, a channel with the value '0' will be displayed at the very top, followed by the channel with value '1'. You can also specify a negative number for a channel, which will place it above the '0' channel. If the Position value of two channels is equal, they will get sorted alphabetically by their name.

What is a certificate and why do I need one?

Since the release of the 1.2 version of Mumble, users can identify themselves with a certificate rather than a password. This allows a user to authenticate to a protected server without entering a password, but rather they are validated through their certificate. While Mumble does not require you to have a certificate and can work just fine without it, it is recommended that you create a certificate for your account.

To manage your certificates follow these steps.

  1. Click on the Configure menu in the Mumble menu ribbon.

  2. Click 'Certificate Wizard'.

  3. This will display your current certificate and the options to create, import or export a new certificate.

How do I register myself on a server and what is the benefit of doing so?

Once connected to a server, you can register your username which creates a unique account linked to your user certificate (see What is a certificate and why do I need one?). To register your username on a server follow these steps:

  1. Connect to the Mumble server you wish to register with.

  2. Select the "Self" menu in the Mumble menu ribbon.

  3. Click 'Register' in the menu drop down.

  4. Read the prompt on the pop up "Register Yourself…" dialog window. After registering you can not change your username or unregister.

Although it is not necessary, registering your username on a specific Mumble server will ensure that you can connect to the server if there is a password change, as the server will validate you by your unique certificate. If you are the administrator on a server, you can access or manage the users that have registered from the "Server" menu.

Where do I setup my microphone and sound options?

When connecting to Mumble for the first time you will be prompted to enter the Audio Wizard. You can access the Audio Wizard to configure or change your audio settings by following these steps:

  1. Click the Configure menu item in the Mumble menu ribbon.

  2. Click the Audio Wizard drop down menu option.

The Audio Wizard will allow you to setup both your microphone/output option, as well as the mode in which you speak (voice activation or push-to-talk). If a user skips the Audio Wizard, by default they are setup with the voice-activation for speaking onto the Mumble server.

To edit your sound settings with out using the Audio Wizard follow these steps:

  1. Click the Configure menu item in the Mumble menu ribbon.

  2. Click the Settings drop down menu option.

  3. Check the "Advanced" check box at the bottom left of the Mumble Configuration Window. The "Advanced" option is just above the "Reset" button.

  4. Click the Audio Input text in the column of option on the left side of the Mumble Configuration window.

  5. Use the drop downs in the "Interface" section to select the correct audio input device.

  6. You can also change "Push to talk" and Voice activation behavior with the drop down in the Transmission section. (See How do I setup push to talk?)

  7. Click Audio Output in the left hand options column to adjust the ouput device and output quality.

How do I setup a push-to-talk hotkey?

Mumble offers both push-to-talk and voice activation for speaking onto the server. Push –to-talk only transmits your voice when a particular key is pressed. Voice activation transmits to the server when the sound level on your microphone passes a certain level. To setup your client for push-to-talk follow these steps:

  1. First click the Configure item in the Mumble menu ribbon.

  2. Click the Settings option in the drop down menu.

  3. Click the Audio Input option menu on the left-hand side if the "Mumble Configureation" window.

  4. Click the "Transmit" drop down menu.

  5. Select the "Push-to-talk" from the drop down menu. After setting the transmission you will need to setup a hotkey to activate voice transmission.

To Set a hotkey to use Push –to –Talk follow these steps.

  1. Click the Shortcuts menu on the left-hand side of the Mumble Configureation window.

  2. Click the 'Add' button on the bottom of the Shortcuts page. You will see a new shortcut added labeled "Unassigned".

  3. Click the "Unassigned" shortcut directly on the "Unassigned" word. You will see a dropdown menu that you can assign an action to this shortcut.

  4. Click the 'Push-to-Talk' using the drop down menu.

  5. Click the right side of the new Shortcut under the "Shortcut" column. This will set the shortcut to wait for your next key press. The next key you press will be assigned to the action "Push-to-Talk".

  6. Press the key on your keyboard, mouse or controller that you wish to be your Push-to-Talk activation button.

What are ACLs and how are they used?

OThe ACLs, or Access Control Lists, are used to specify user permissions as to what and where a user can go and do inside the server. ACL permissions are applied to groups. You will need to create a group to apply special permissions to just a subset of users. You might for instance create a group titled "Visitors" and put all non-guild users in that group. To edit or create an ACL follow these steps:

  1. CRight-click the channel and select the Edit option.

  2. Click the ACL tab on the "Mumble – Edit <channel name>" Remember that ACL's are applied to groups. If you are not changing the default ACL permissions on your server you will to have created a new group. (See How do I add Custom Groups and Members?) Keep in mind that each channel can also have its own ACL that can be accessed by right-clicking the channel name and selecting Edit.

  3. Click the "Add" button below the "Active ACL's" box. This will add a new generic ACL labeled "@all" this means the new ACL is target "at all" users.

  4. Click the Goup drop down menu in the "User/Group" section.

  5. Select the group you wish to create a custom ACL for. NOTE: You can also apply ACL's to individual user ID's but this practice is generally discouraged from being overused as it can become extremely difficult to troubleshoot access issues.

  6. Set the permissions levels for your ACL in the right hand column labeled "Permissions" by checking the "Deny" or "Allow" checkboxes on each permission item. The permission items are:

    1. Write ACL – Allows changing the ACL's for a channel. This is also a super user permission that will nullify explicit "Deny" of all permissions except "Speak".

    2. Traverse – This permission allows the use to see users in the channel and compare ACL against his/her permissions. With out traverse you will not be able to speak, see sub-channels, permissions or speak.

    3. Enter – This is the permission to enter a channel.

    4. Speak – This is the permission to transmit audio into the channel.

    5. Mute/Deafen – This is the permission to mute or deafen another user.

    6. Move – This is the permission to move a user to or from a channel.

    7. Make Channel – This is the permission to create channels.

    8. Link Channel – This is the permission to link a channel. A linked channel will mirror audio broadcast into one channel into the linked channel.

    9. Whisper – This is the permission to whisper to other users.

    10. Text Message – This is the permission to send text messages to other users.

    11. Make temporary – This is the permission to make a temoporary channel the disappears when all users leave the channel.

    12. Kick – This is the permission to kick a user from the Murmur server.

    13. Ban – This is the permission to ban a user from rejoining a Murmer server.

    14. Register User – This is the permission to register a user and their certificate on a server.

    15. Register Self – This is the permission to register ones self and certificate on a server.

  7. When the permissions for your group have been selected, select the "Context" of just this channel or sub-channels or both.

What is the Mumble overlay? How do I disable this feature?

The Mumble overlay feature will display your Mumble server activityin games that use Direct3D for video display. This enables you to see who is talking and who is in a channel without exiting the game. To toggle the overlay settings on or off for your client follow these steps:

  1. Click the Configure menu item in the Mumble menu ribbon.

  2. Click the Settings option in the drop down menu.

  3. Click the Overlay menu listed on the bottom left-hand side of the "Mumble Configuration" window.

  4. In the "Options" section you can enable or disable the overlay by selecting the "Enable Overlay" check box.

You can use the Layout tab to move and edit the size of the overlay window that is displayed to you by following the instructions listed on the screen.

I am being disconnected and displayed "Server connection failed: The remote host closed the connection." Why is this and how can I fix it?

The error message "Server connection failed: The remote host closed the connection" can be displayed for several reasons. Check the following items:

  1. Check the current version of the Mumble client. If you are not using the most current version of the Mumble client, you will not be able to connect. You can download the most recent version from our website under the Mumble Client Download link.

  2. If two users are attempting to login as the SuperUser at the time this error message will be displayed. If you are connected to your Mumble server as the SuperUSer, when another user logs in with the SuperUser name and correct SuperUser password, you will be disconnected and displayed the error message above.

Where can I get a JSON feed, or CVP for my Mumble Server?

TypeFrag offers a free custom Mumble Status Viewer for your website. However we are aware that some Guild Website hosts do not allow 3rd party scripts to be inserted, and instead require you to enter in a "Mumble JSON Feed," or "Channel Viewer Protocol (CVP)" link. For customers that are using these services, and those simply wishing to use their own viewer using CVP, we offer this feed.

Our CVP link, or JSON feed is located at http://www.typefrag.com/server-status/mumble/ChannelViewerProtocol.aspx?ReturnType=json&HostName=Your-Hostname&PortNumber=Your-Port You must replace "Your-Hostname" with your Mumble server's Hostname or IP Address, and "Port-Number" with your Mumble server's port number.

For instance, if you use the hostname mumble.typefrag.com and port 64738 for your Mumble server, your link would be http://www.typefrag.com/server-status/mumble/ChannelViewerProtocol.aspx?ReturnType=json&HostName=mumble.typefrag.com&PortNumber=64738

In some cases, you may be required to use a JSONP or an XML based feed. If this is the case, you can use the same link as described above, but change ReturnType=json to ReturnType=jsonp for JSONP, or ReturnType=xml for XML.

Our feed follows the protocol outlined by the Mumble page http://mumble.sourceforge.net/Channel_Viewer_Protocol for JSON, JSONP, and XML formats.

Contact Support

Live support is available 10 AM to 2 AM ET. Call our customer support team toll-free at:

1-800-827-9520

If you are unable to reach us by phone, please try contacting us through our website.

Download Mumble

Download the latest version of the Mumble client for Windows or Mac. Also available on iPhone and Android.

View Downloads

Mumble FAQs

Answers to the most frequently asked questions related to the Mumble server and Mumble client software.

View FAQ's

Mumble Tutorials

Video tutorials walk you through common features in the Mumble client and Mumble server software.

View Tutorials