Frequently Asked Questions

Control Panel Questions

Answers to commonly asked questions about the web-based control panel we provide to manage your TeamSpeak, Mumble or Ventrilo server:

• I lost my control panel username and password. What should I do?
• I have been locked out of the control panel. What should I do?
• How do I set up an administrator password on my server?
• How do I display the status of my server on my website?
• How do I move my server to a different location?
• My server is down. How do I start it?
• My server is lagging. How do I fix it?
• My server was hacked. How do I reset it?
• How do I change my server's codec?
• How can I change my server's name?
• How do I change the MOTD from the control panel?
• How do I edit channels from the control panel?
• How can I password protect my server?
• How can I view a list of banned users on my server?
• How do I add channels to my server using the online control panel?
• How do I change my server's comment?
• How do I restart my server?
• How do I view the server log in the control panel?
• What are the spam settings used for?
• What codec do you recommend for my server?
• How do I contact support?

Sales Questions

Answers to commonly asked questions by users prior to ordering Ventrilo, TeamSpeak or Mumble hosting service through our website:

• How quickly is my server set up?
• Where will my server be hosted?
• Can I test your service before buying a server?
• Can I test your control panel before buying a server?
• Are your voice servers public or private?
• Are your voice servers compatible with Mac and PC?
• What voice quality or voice codecs do you support?
• Does it cost more to use the highest quality codecs?
• What kind of uptime can I expect?
• What level of customer support can I expect?
• Do you provide sponsored voice servers?

Billing Questions

Answers to commonly asked questions about the subscription-based or invoice-based payment options we provide for Ventrilo, Mumble or TeamSpeak hosting:

• How do I cancel my server’s subscription?
• How do I renew my server’s subscription?
• How do I upgrade or increase my server's slots?
• How do I downgrade or decrease my server's slots?
• Will I lose any information about my server when I upgrade?
• Will I lose any information about my server when I downgrade?
• How do I update my billing information?
• How do I change my payment method?
• Can I stop automatic payments from going through for my server?
• Does TypeFrag accept gift cards or pre-paid credit cards?
• Does TypeFrag support or offer a group payment method?
• How do I request a refund?
• How do I update my contact information?
• How do I transfer ownership of my server?
• Does TypeFrag support the Google Wallet payment method?